Policy
Returns & Refunds
How returns, refunds, and exceptions are handled for physical, print, and digital work.
Physical and print items
Return windows and eligibility depend on the creator policy shown on the storefront and listing, plus any applicable consumer-protection laws.
Digital goods
Digital items are typically non-returnable after access, but billing errors, duplicate charges, and delivery failures may be reviewed through support.
Marketplace exceptions
Fraud, damaged delivery, failed fulfillment, and operational exceptions may be escalated for manual review by the platform.